SHIPPING and RETURNS POLICY
Free Shipping Promotion
BenjaminLobb.com.au is currently offering Free Standard Shipping on orders over $200 to all Australian addresses.
Terms and conditions of the offer:
This offer includes Standard Shipping only, and does not include Express Shipping;
your order value must exceed $200 and also excludes shipping costs and excludes corporate orders.
Your delivery address must be located within Australia. This offer is ongoing and is subject to change or may be withdrawn at any time;
Shop today and save!
Standard delivery within Australia
All goods are dispatched from our Melbourne Dispensary and are delivered by Australia Post.
Most orders are dispatched within 1-3 business days.
Due to the Covid-19 outbreak Australia Post are experiencing delays in their network. Upon dispatch we will send you a notification email and your order should arrive within 5 to 15 business days for standard delivery and 3 to 7 business days for express delivery.
Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.
BenjaminLobb.com.au cannot be held responsible for delays within the Australia Post network.
Aust Post eParcel
We use AusPOST's eParcel system to deliver items Australia-wide from our Dispensary in Victoria.
For Australian standard deliveries, please see below shipping charges:
$12.90 postage and handling within Australia
FREE delivery on orders over $200 (excludes shipping costs, corporate orders and express post)
Please note that some rural locations may take slightly longer. Once your order leaves our Dispensary, you will receive an email from Australia Post with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your order, as once this leaves our Dispensary it is in the hands of Australia Post.
We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.
For New Zealand, you should generally receive your order within 5-11 working days. Please be aware that some New Zealand orders may take up to 3 weeks, depending on customs.
Express delivery within Australia
We use the Australia Post Express Post Parcel Service to deliver items Australia-wide from our Victorian Dispensary Please see below shipping charges:
$19.90 for postage and handling within Australia.
All Express Shipping is dispatched same business day or next business day.
Christmas Sending and Delivery Dates
As we approach our busy peak season, we encourage you to send your Christmas gifts earlier than ever this year. To help you plan, we’ve published the Australia Post recommended final domestic posting dates. Make sure you send no later than these dates, so your gifts have the best chance of arriving at their destination in time for Christmas.
Standard Parcel Post by Saturday 12 December 2020.
Express Post by Saturday 19 December 2020.
Refunds and Returns
If you are a subscriber to our website and you change your mind on non-perishable items such as packaged teas unwanted or unused items may be refunded or exchanged within 14 days of purchase. Please email firstname.lastname@example.org (excludes Gift Cards – which cannot be refunded or replaced). Provided a proof of purchase can be supplied.
If you are NOT a subscriber and you change your mind, unwanted or unused items may be refunded or exchanged within 7 days of purchase. Please email email@example.com (excludes Gift Cards – which cannot be refunded or replaced). Provided a proof of purchase can be supplied.
If your order arrives less than perfect please provide a photo to firstname.lastname@example.org
so we can investigate and organise an exchange or refund. Please note we are unable to provide refunds or exchanges without the damaged items and proof of purchase.
For specific prescriptions related to a consultation including herbal mixes, no refund can be supplied as these are tailored to your individual requirements.
Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
Can I cancel my order?
An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel please contact us immediately using our email or phone number before the goods have left our Dispensary. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.